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https://doi.org/10.17993/3cemp.2021.specialissue1.63-79
3C Empresa. Investigación y pensamiento crítico. ISSN: 2254-3376 Edición Especial Special Issue Enero 2021
1. INTRODUCTION
The scenarios in which organizations operate are increasingly complex, demanding
greater management capacity to achieve or maintain adequate levels of competitiveness.
In this regard, there are evident scientic and technological advances aimed at generating
new knowledge, management tools and technological tools; however, such eorts are not
articulated in a systemic way, achieving isolated results and, in many cases, contributing to
increase the existing complexity. Management methods focused on the organized alignment
between business plans, information systems plan and information technology plans are
still incipient. In this context, the organizations solve in an incomplete and ineective way
the immediate problems that are manifested in their future, but it is still not considered
an integral solution of all the agents that are part of the socio-technical system (Reyes,
Rodriguez, & Esenarro, 2019).
One of the main manifestations of the deciencies and restrictions derived from the
framework of action indicated for the Peruvian public university system in general and, in the
UNFV in particular, is the scarce use of modern management tools supported by information
technologies to improve the performance of its business processes. The indicators in which
the low performance of such processes becomes tangible are eciency, eectiveness and
productivity. Ultimately, the result of this problematic situation is manifested in the provision
of administrative services with a low level of competitiveness, even in the national context.
Another cause of the low level of performance of administrative processes is the lack of
knowledge of management methodologies and tools supported by information technology,
which allow the integration of all the functionality of the organization (Bastidas, Helfert,
& Bezbradica, 2018).
Consequently, the objective of this research work is to “establish the degree of inuence
that the design and application of an organizational model based on the Unied Enterprise
Architecture, in the functional competitiveness of universities,” understood the Unied
Enterprise Architecture as a manifestation of modern business engineering, which aims
to integrate all management tools with a coherent technological support, as well as the
dynamic and iterative component that gives the third dimension of phases provided by the
RUP (Kitsios & Kamariotou, 2019).